Pingd + Outlook Integration: AI Sales Intelligence for Microsoft 365 Teams
Connect Pingd to Microsoft Outlook for AI-driven email insights, automated activity logging, and deal intelligence inside your Microsoft 365 workflow.
Enterprise sales teams run on Microsoft. Between Outlook, Teams, and the broader Microsoft 365 ecosystem, your entire workflow lives inside Microsoft's platform. Yet most AI sales tools treat Microsoft users as second-class citizens — building for Gmail first and bolting on Outlook support as an afterthought.
Pingd's Outlook integration is a full-featured, native connection to Microsoft 365 that gives your AI sales agent complete visibility into your email activity.
How It Works
Pingd connects to your Microsoft 365 account through Microsoft Graph API — the same secure API that powers Microsoft's own applications. Your AI agent monitors your sales email threads and delivers intelligence based on what's happening in your conversations.
Core Capabilities
Email Activity Intelligence: Pingd analyzes your Outlook email patterns to assess deal engagement. Response times, thread depth, stakeholder count, sentiment shifts — all extracted and synthesized into deal health signals. When an opportunity's email engagement starts declining, you know before the deal goes dark.
Automated CRM Sync: Sales emails get logged to your CRM automatically. Contacts matched, opportunities associated, key topics tagged. No more copying email content into CRM notes at the end of the day.
Calendar-Aware Insights: Because Pingd connects to Microsoft 365, it also sees your Outlook calendar. Meeting prep briefs arrive before your scheduled calls, informed by the full email history with that prospect. Post-meeting, Pingd logs the activity and prompts you for outcomes.
Teams Integration: If your team uses Microsoft Teams alongside Outlook, Pingd can deliver deal alerts to Teams channels. Same functionality as the Slack integration, adapted for the Microsoft ecosystem.
Enterprise Security
Microsoft 365 environments typically have strict security requirements. Pingd meets them:
- Azure AD authentication with conditional access support
- Microsoft Graph API with minimal required scopes
- Tenant-level admin consent available for IT-managed deployments
- Data residency options for regulated industries
- SOC 2 Type II compliance
Your IT team can review and approve the exact API permissions before any user connects. Admin consent flow means individual reps don't need to make security decisions.
For Outlook-First Organizations
If your sales team lives in Outlook rather than Gmail, you don't have to compromise on AI capabilities. Pingd's Outlook integration supports the same feature set as Gmail:
- Email engagement tracking
- Automated activity logging
- Thread summarization
- Contact intelligence
- Response timing insights
The integration also works with Outlook's shared mailboxes and distribution lists, which matters for enterprise teams who route leads through shared inboxes.
Setup for Individual Reps vs. IT-Managed Deployment
Individual setup: Click "Connect Outlook" in your Pingd dashboard, authenticate with your Microsoft account, and you're connected. Takes about one minute.
IT-managed deployment: Your Microsoft 365 admin grants tenant-level consent for the Pingd application. Users are then auto-provisioned — no individual OAuth flows needed.
Getting Started
Whether you're an individual rep connecting your own Outlook or part of an enterprise deployment, the setup is straightforward. Visit your Pingd dashboard to connect. For more context on how AI integrates with your sales workflow, check out our complete guide to AI in sales or compare Pingd against Salesforce Einstein if you're evaluating AI tools across your Microsoft + Salesforce stack.