Pingd + Gmail Integration: AI Sales Intelligence in Your Inbox

Email is still where deals happen. Despite Slack channels, video calls, and LinkedIn DMs, the critical moments — the proposal send, the objection handling, the procurement negotiation — play out over email. Yet most sales reps treat email like a black box, sending messages into the void and hoping for replies.

Pingd's Gmail integration makes your inbox intelligent.

What Pingd Does With Your Email

When you connect Gmail to Pingd, your AI agent monitors your sales email threads (not personal email — you control the scope) and extracts actionable intelligence from every conversation.

Email Intelligence Features

Engagement Analysis: Pingd tracks email patterns across your deals. Which prospects respond quickly? Who's gone dark? Are you emailing the economic buyer or just the internal champion? These patterns reveal deal health more accurately than any CRM field.

Auto-Logging to CRM: Every sales email gets logged as a CRM activity — contacts matched, deals associated, key details extracted. The manual "log this email" workflow disappears entirely. Your CRM timeline becomes complete and accurate.

Response Recommendations: Before you reply to a prospect email, Pingd analyzes the thread context, the deal stage, and what's worked in similar situations. Not auto-generated replies — contextual suggestions about tone, talking points, and what to address.

Thread Summarization: For long email threads with multiple stakeholders, Pingd summarizes the key decisions, open questions, and action items. Great for when you're pulled into a deal mid-thread or prepping for a follow-up after being OOO.

What It Doesn't Do

Pingd doesn't read every email in your inbox. You configure which email addresses, domains, or labels Pingd monitors. Personal emails, internal team conversations, and anything outside your sales workflow stays private.

Pingd also doesn't send emails on your behalf without explicit approval. It suggests, recommends, and drafts — but you press send. Always.

How the Connection Works

The Gmail integration uses Google's OAuth 2.0 with granular scope control. When you authenticate, Pingd requests read access to your email threads and metadata. You can limit this to specific labels or contacts.

Privacy controls:

• Choose which labels or contacts Pingd monitors
• Exclude specific email addresses or domains
• Revoke access at any time from your Google Account settings
• All data processing follows SOC 2 compliance standards

Practical Use Cases

Pre-Meeting Email Review: Before a call, Pingd pulls up every email exchange you've had with the prospect. No more scrolling through your inbox trying to remember what you promised in that email three weeks ago.

Multi-Threading Detection: Pingd identifies when you're single-threaded on a deal — only emailing one person at the account. It flags this risk and suggests other stakeholders to engage based on email signatures, CC patterns, and organizational data.

Follow-Up Timing: Based on response patterns, Pingd suggests optimal follow-up timing. If your prospect typically responds within 4 hours but hasn't replied in 2 days, that's a different situation than a prospect who always takes a week.

Competitive Intelligence: When a prospect mentions a competitor in an email, Pingd captures that signal, links it to the deal record, and arms you with competitive talking points for your next interaction.

Getting Started

Connect Gmail from your Pingd dashboard. The OAuth flow takes 30 seconds. For a broader look at how AI handles sales email, see our guide to AI in sales. If you're evaluating whether you need a full sales engagement platform or just smarter email, read our Pingd vs Outreach comparison.